Privacy Policy

1. Information We Collect

We prioritize transparency regarding the data we collect:

• ​Contact Information: When you use our “Contact Us” forms or reach out via email, we may collect your name, email address, phone number, and any details you choose to provide in your message.
• ​Inquiries & Feedback: Information provided regarding our products, distribution, or partnership opportunities.
• Technical Data: As you navigate our website, we automatically collect technical information such as your IP address, browser type, device information, and pages visited. This helps us maintain site performance.
• ​Cookies: We use cookies to improve your user experience on our site (please see our Cookie Policy).

2. How We Use Your Information

​We use the information collected for the following legitimate purposes:

• ​Communication: To respond to your inquiries, feedback, or business partnership requests.
• ​Customer Support: To assist you with questions regarding our products or services.
• ​Quality Assurance & Improvement: To analyze website traffic patterns so we can improve our content and the user experience for our visitors.
• ​Legal Compliance: To comply with applicable laws, regulations, and industry standards (e.g., food safety regulations or data protection requirements).

3. Data Protection

We value the trust you place in us. We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, or misuse. Access to your personal data is restricted to authorised personnel who require it to perform their professional duties.

4. Disclosure and Sharing of Information

​We do not sell, trade, or rent your personal information to third parties. We may only share your data in the following limited circumstances:

• Service Providers: We may work with trusted service providers (e.g., website hosting, IT support, or analytics providers) who assist us in operating our website. These partners are required to keep your data confidential.
• Legal Requirements: If required by law, court order, or in response to a request from government authorities in Sri Lanka.
• Business Transfers: In the event of a corporate restructuring, sale, or merger, where your information may be transferred as part of our business assets.

5. Cookies and Web Analytics

Our website uses cookies to enhance user experience. You can choose to accept or decline cookies through your browser settings. Disabling cookies may affect the functional capability of certain website features.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal data against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, satisfy legal or audit requirements, or until you request the removal of your data.

8. Your Rights Under Sri Lanka’s PDPA

Subject to statutory provisions, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request the rectification of inaccurate or incomplete personal data.
• Right to Withdraw Consent: Withdraw your consent to data processing at any time.
• Right to Object/Erasure: Request the limitation or deletion of your personal data under specific statutory conditions.

To exercise any of these rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to external partner websites, government bodies, or international agencies. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party site you visit.

10. Updates to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website following any updates indicates your acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact Happy Hen via: